This training is aimed at people whose work includes talent identification, training and development in international or multicultural environments. The objective is to provide these professionals with the necessary tools to measure and train employees in intercultural competence or identify these types of skills in potential candidates.

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Contents

The following concepts will be addressed:

• The three Cs of intercultural competence: awareness, curiosity and knowledge.
• The need to have people with intercultural sensitivity and form interculturally functional teams.
• Components of intercultural competence and other skills to work in international and multicultural environments.
• Tools to identify and develop intercultural talent and instruments for measuring intercultural competence.
• Development and implementation of intercultural techniques in the day to day of the company.
• Towards an intercultural organization: identifying and training intercultural mediators at work.
• The role of flexibility, open-mindedness, social initiative and cultural empathy.

La entrada C-03 Identification, evaluation and development of intercultural competence se publicó primero en Intercultural Training - Small Wide World.

The objective of this training is to make people aware of cultural diversity and the importance of inclusive diversity management in any type of organization. It is aimed at professionals from any sector who work with people from different backgrounds, as co-workers, clients or suppliers.

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Contents

The following concepts will be addressed:

• The importance of cultural diversity and need to cultivate inclusion in organizations.
• Living and working between cultures. Different perspectives and perceptions in the global world.
• The value of intercultural competence for managing diversity.
• Visible and invisible culture. The influence of our values ​​and beliefs on the way we behave.
• Cultural patterns or dimensions related to communication, relationships or time management.
• Stereotypes and assumptions to avoid in order to reduce discrimination.
• Misunderstandings and intercultural conflicts: how to identify and prevent or manage them?
• Intercultural communication and its adaptation to global work environments.

La entrada C-02 Management of cultural diversity and inclusion se publicó primero en Intercultural Training - Small Wide World.

Culture also directly influences consumer behavior. We choose and determine many of the things that we like or dislike, that interests us or bores us and, therefore, that we buy or discard.

The objective of this course is to facilitate the adaptation and commercialization of different products in international markets, taking into account the cultural differences that exist in the world. It is aimed at professionals whose work includes the promotion or sale of products in international markets.

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Contents

The following concepts will be addressed:

• Deconstructing stereotypes and cultural assumptions.
• Perceptions and assumptions that influence our view of the world.
• Less visible aspects behind what is acceptable, correct or desirable in different cultures: from stereotypes to cultural dimensions and patterns.
• Influence of values ​​and beliefs in the way we behave, in our interests, preferences and attitudes.
• Cultural variations in awareness, impulsiveness, decision making and hierarchy.
• Adaptation of the message and effective communication according to linguistic and cultural conventions.
• High and low context communication: what to say or not say and how.
• Ethnocentrism and cultural relativism: beyond polarization and cultural minimization.

La entrada C-05 Cross-cultural sensitivity in culturally diverse business contexts se publicó primero en Intercultural Training - Small Wide World.

Aimed at college students or higher degrees who study or are going to study or work with people from other cultures in the future. It is also aimed at professionals who want to develop their intercultural competence and communication.

The objective is to exchange ideas and learn to reflect on culture, perceptions, stereotypes, as well as to identify different cultural patterns that will help study and work in international and intercultural environments.

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Contents

The following concepts will be addressed:

• Importance of cultural diversity in the global world.
• Learning about the concept of ‘culture’. Identification of visible and invisible culture. The role of ethnocentrism and cultural relativism.
• Understanding how perspectives, perceptions and different worldviews transform our behavior.
• Tools to deconstruct stereotypes and understand the values ​​and beliefs of other cultures.
• Cultural dimensions: the concept of time, relationships or rules.
• High and low context communication. Culturally distinct verbal and non-verbal communication styles.
• Cultural shock and adaptation to new intercultural environments.
• Intercultural skills for the professional future.
• Development of intercultural sensitivity: from polarization and minimization to acceptance.

La entrada C-07 Competence and intercultural communication se publicó primero en Intercultural Training - Small Wide World.

Aimed mainly at expatriates or foreign professionals who work in Spanish work environments. Also useful for people in charge of managing or working with other international employees. The objective of the course is to help people from other countries adapt effectively to Spain and to learn about its society, its working styles and the lifestyle.

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Contents

The following concepts will be addressed:

• Development of skills and techniques to work effectively in a new culture.
• Values ​​and beliefs deeply rooted in Spanish culture that help explain different attitudes and behaviors in daily life and in professional settings.
• More or less competitive work environments, management of uncertainty, hierarchy, relationships, time, rules, risk or teamwork (professional relationships, dress codes, events, meetings, rules, coffee breaks, deadlines, networking, etc.).
• Customs, traditions and habits in Spanish society (food, schedules, celebrations and leisure, sports, friends and family, gender roles, education, etc.) and how these influence work environments.
• Differences in Spanish society and Spain within a European context.
• Cultural patterns and trends in Spain related to decision making, leadership and team management, negotiation and problem solving, etc.
• High or low context communication at work: differences in the way of speaking, sending messages, showing emotions or in terms of physical or visual contact or personal space.
• Identification and treatment of conflicts and cultural misunderstandings in a new culture or a multicultural environment.
• Understanding and overcoming culture shock through techniques that help cultural adaptation and avoid long-term cultural loneliness.

La entrada C-04 Living and working in Spain or in Spanish work environments se publicó primero en Intercultural Training - Small Wide World.

This course is aimed at any professional who manages or is part of a culturally diverse team. The main objective is for all team members to learn about and reflect on their cultural, communicative and linguistic differences in a friendly open space. This training helps find effective ways to work together, accept our differences and learn to manage them when they arise.

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Contents

The following concepts will be addressed:

• Different customs, values ​​and beliefs and how they influence our behavior at work.
• Our perspectives, perceptions and views of the world and the deconstruction of stereotypes and erroneous assumptions.
• The concept of time, relationships, norms or the environment among other cultural patterns.
• Culturally different verbal and non-verbal communication styles (formal and informal spaces, the influence of hierarchy, the rhythm of speech, direct or indirect messages, sense of humor, display of emotions, feedback, etc.).
• Different concepts of personal space, physical or visual contact in different cultural settings.
• Communication techniques to identify and overcome misunderstandings and intercultural conflicts, as well as detect errors in communication.
• Improvement of the personal and professional image through correct and appropriate communication to the cultural environment (emails, reports, texts on social networks, etc.).
• Treatment of disagreement, taking into account what a conflict means in different cultures and the importance of saving face.
• Tools to ease culture shock and facilitate teamwork.

La entrada C-01 Communication in multicultural teams se publicó primero en Intercultural Training - Small Wide World.

Adapting and knowing how to work effectively with people from different cultures is increasingly valued by companies, mainly due to the challenge it entails and its negative consequences for the business if it is not achieved. Therefore, when looking for a job it is a great advantage to know how to present this type of skills to future employers.

The objective of this training is to help job seekers develop their intercultural competence and explain what their intercultural skills are to potential employers.

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Contents

The following concepts will be addressed:

• Help identify intercultural competence and how to develop it.
• Understand why it is so important to know how to work across cultures.
• Learn to work in a new culture and know how to explain the professional benefits of a person who has lived and experienced other cultures.
• Identify and work with different cultural patterns and with multicultural teams.
• Learn about different communication styles, cultural adaptation techniques and intercultural conflict management.
• Value and present intercultural skills when looking for a job, both in the curriculum and during the job interview.

La entrada C-06 Intercultural competence as a tool in the job search se publicó primero en Intercultural Training - Small Wide World.